Boost lead generation
in the call centre
efficiency of your call
between online and
All using minimal
resources and none of
your IT resources
Unite the website and contact centre to achieve maximum cross-channel efficiency, optimise sales and service; all whilst enhancing the customer experience.
bmetric’s full-service technologies proactively gather and apply your customer journey data, to give the right customers, the appropriate channel, at the right time.
It’s all about asking the right
Should I engage the
Which is the optimal
Our Callback feature one of the unlimited variants of engagement we can implement to interact with the online customer experience. Some customers need a little extra information before they make that commitment. Often, all it takes is a friendly voice and reassurance to lead them through to purchase. Worry less about losing those careful customers. Intelligent Engagement can determine when a customer is truly interested, and take action before the customer leaves to a competitor.
Not only can our Intelligent Engagement platform provide well over 600 tailored calls to action to match the mindset of each customer, but it’s also engineered to avoid any cannibalisation of sales.
What data can I get?
- A precise audit of your marketing spend.
- Apply calltracking to retargeting, display, or offline advertising.
- Accurately measure your ROI and optimise your marketing spend.
Customer Journey Data
- Curate landing pages with relevant information and calls to action.
- Conversion pages with an intuitive purchasing flow.
- The ability to carry out split tests, to find optimal paths to purchase.
Calltracking can be both a feature in Onsite Channel Management and a stand-alone analytics system for your entire website.
Learn how Canal Digital uses bmetric Technology to convert 30-50% of leads into sales.