Sales increase & efficiency

MAXIMISE SALES AND SALES EFFICIENCY

ACHIEVE THE PERFECT BALANCE BETWEEN ONLINE AND OFFLINE CHANNELS

Sales Picture Preview

Increased sales
volume and efficiency

Full service
execution and optimisation

Technologies that enabled swift implementation, adjustment and tracking

Having multiple contact channels is great for the call centre

But it can often cannibalise on online sales. We help you analyse and execute the right balance that works for your company.

Sales Picture Two

At bmetric, we believe that a successful business strategy effectively combines online and offline channels to reach and engage customers. We understand that managing these channels can be a challenge, especially when it comes to optimising offline contact channels on your website.

That’s why our team is dedicated to providing advice and analysis on how to effectively manage and apply your offline contact channels to your website. Whether it’s phone calls, chat, or email – we can help you set a deliberate sales strategy.

And with our guidance, you can achieve the best performance between online and offline channels.

Sales Picture for Mobile Devices
Sales Solution Image

As a full service solution our team of experts provide continuous advice, analysis and reporting on how to manage and apply your offline contact channels to your website, ensuring that your customers receive a seamless experience and your sales efficiency is at its best.

Our sales solutions are sold as a combined package with our technologies that ensure your ideas get executed and applied as fast as possible.

Read more about our Engagement and Personalisation Engine and Call-tracking.

What is required:

We recommend that you start with an Audit and Roadmap for the future. If that is already in place, collaboration will start through an onboarding process of around 1-2 months, based on which we’ll recommend an implementation, while also setting up integrations with call-centres and tracking systems.

  • Relevant stakeholders (website, call-centre & tracking) for onboarding meeting and approval of implementation.
  • Bi-weekly or monthly status meetings to align on optimisation steps and results.
  • Implementation of Engagement & Personalisation Engine and optionally Call-tracking.

TESTIMONIALS

discovery+ customer review

Andrea Crippa

Senior Retention Manager at Warner Bros Discovery (EMEA)

bmetric has always helped us deliver the best customer experience and content recommendations to our subscribers. It is not only easy to use but also manages to interact with our CRM systems efficiently, generating insights that help us understand how to improve our D2C strategy.

yousee customer review

Zakarias Balling Eddaif

When working as Operations Manager, Web Assisted Sales & Outbound at YouSee.

Our goal at YouSee is to provide customers with the best user experience. With bmetric, we're able to maintain the best possible response time to our potential customers and qualify our sales conversations, thereby creating a synergy between the online and offline efforts and the experience of buying our products ultimately resulting in the best availability for our customers.

tryg customer review

Jens Petersen

When working as Head of Online at Tryg Forsikring

At Tryg we have used bmetric for several years. In part to gain insight as to why customers are calling, so we can offer better help, faster; and in part to make sure that our user experience is the best possible across channels, whether you want to buy online or talk to our sales department. bmetric has always delivered swift and high-quality service.

Telia customer review

Rune Grønvaldt Hansen

Director of Online Sales at Telia

Telia wants the best for our customers, and that means striking a perfect balance in the user journey so that visitors are effortlessly able to buy online but also get the help they need in the call-centre - all depending on their personal preference. bmetric has helped us strike that balance. We have always experienced the highest urgency and care for our setup after working with bmetric for many years.

Greenchoice customer review

Paula Borsboom

Customer Journey Owner at Greenchoice

In the collaboration with bmetric, we gained a stronger insight into the customer journey of our website visitors, which allows us to shape our website to their needs and make sure they have the best experience with our services. With bmetric we are able to optimize our contact channel in such a way, that what we can create better digital experiences for our customers, and we can also increase our website performance from a sales perspective.

Delta Energie customer review

Jeffrey van Peer

Online Marketeer at Delta Energie

At Delta Energie we are constantly looking for potential improvements in order to serve our audience in the right way, via the desired contact channel. Since 2020, bmetric has helped us with this, through the successful use of a customer contact strategy and finding the balance between online and offline sales. The pleasant cooperation and the high-quality reporting will undoubtedly result in better digital information, increased self-service actions and new sales also this year.

Let's talk

Scandinavia

+45 7879 2222

United Kingdom

+44 (0)20 3514 3360
lets talk picture