volume and efficiency
execution and optimisation
Technologies that enabled swift implementation, adjustment and tracking
Having multiple contact channels is great for the call centre
But it can often cannibalise on online sales. We help you analyse and execute the right balance that works for your company.
At bmetric, we believe that a successful business strategy effectively combines online and offline channels to reach and engage customers. We understand that managing these channels can be a challenge, especially when it comes to optimising offline contact channels on your website.
That’s why our team is dedicated to providing advice and analysis on how to effectively manage and apply your offline contact channels to your website. Whether it’s phone calls, chat, or email – we can help you set a deliberate sales strategy.
And with our guidance, you can achieve the best performance between online and offline channels.
As a full service solution our team of experts provide continuous advice, analysis and reporting on how to manage and apply your offline contact channels to your website, ensuring that your customers receive a seamless experience and your sales efficiency is at its best.
Our sales solutions are sold as a combined package with our technologies that ensure your ideas get executed and applied as fast as possible.
Read more about our Engagement and Personalisation Engine and Call-tracking.
What is required:
We recommend that you start with an Audit and Roadmap for the future. If that is already in place, collaboration will start through an onboarding process of around 1-2 months, based on which we’ll recommend an implementation, while also setting up integrations with call-centres and tracking systems.
- Relevant stakeholders (website, call-centre & tracking) for onboarding meeting and approval of implementation.
- Bi-weekly or monthly status meetings to align on optimisation steps and results.
- Implementation of Engagement & Personalisation Engine and optionally Call-tracking.