A strategy for deliberate use of online & offline channels towards your customers
Alignment across departments on how to reach all goals
A framework for testing new channels and/or improving existing channels in correspondence with the strategy and goals set
The Contact Strategy – Roadmap for the Future is a strategy document that serves as a roadmap and anchor to successfully navigate department goals, initiatives and contact options relating to your digital platforms.
It is an essential part of any digital transformation strategy to deliberately apply the best contact option to create a great customer experience and cost efficiency for the organisation.Contact us
What is required:
Based on the Audit findings and analysis we’ll set up workshops with relevant stakeholders to discuss the organisation’s direction and future goals. From there bmetric will draft the framework and strategy for the use of the channels to reach those goals.
- Time for interviews with relevant stakeholders.
- Time for workshop with selected stakeholders.
- Ad-hoc (existing) material to highlight current situation.
At bmetric, we specialise in helping businesses navigate the digital transformation process
Our team of experts will work with you to define a clear process for optimization and improvement, so you can stay ahead of the curve and continue to grow your business.