Inbound/Outbound Sales Efficiency
More of the leads you need, direct to your call center.
- Sales-qualified call center leads
- Optimize conversion rates
- Boost average conversion value
Qualify Leads at their Source
Some sales interactions become golden over the phone. Complex product sales, up-selling, cross-selling, they’re all more likely to happen via the call center. But the majority of your most interested customers are, right now, on your website. How can your call center qualify and engage the prime call center leads among that web-traffic?
Data-driven Sales Efficiency
To deliver specific inbound leads to your call center, our Inbound/Outbound Sales Efficiency solution applies site navigation to qualify leads at the website. It can then selectively route qualified leads to your preferred channel for conversion. The solution engages website visitors at the opportune moment in their session; with a customized, targeted call-to-action to prompt those leads to contact you, or request a callback.
Qualified Outbound Leads
Enhance your conversion rates and boost average order value, by connecting with more of the leads you need, at the times that suit your call center.
With the callback function, you can focus the outbound calling team on the highest value leads that are most likely to convert, for example, or choose to prioritize other online visitor segments. Callbacks can also play a key role in our lead boosting solution.
Machine Learning as a Full-service
Integrating your call center requires a data-led solution that’s designed to both learn and optimize; our Lead Boost solution is exactly that—delivered as a full-service solution. Implementation, testing, reporting, and optimization are all handled by our Customer Success department and your assigned account manager.
Get in touch, to hear how our Lead Boost solution can be implemented for your lead generation needs.