Engagement & Personalisation Engine

The Technology for Exceptional Website Interactions & Personalisation

Engagement Personalisation Engine Picture

A flexible technology to personalise dynamic engagements and embedded elements on your website

Detailed tracking and performance of engagements and elements

Deeply integrated with call-tracking, call-centres, dialers, tracking systems, CDP & CRM-systems

The Engagement Engine and Personalisation Engine Technology help you build dynamic interactions, widgets or embedded elements that are tailored to your visitors’ needs.

Our Engagement Engine allows you to target visitors based on exceptional detail, while giving you the ability to maintain complexity and a multitude of potential options for each and every visitor.

Our Personalisation Engine Technology helps you to personalise embedded elements on your website with content or contact options, ensuring that your visitors receive the best customer experience.

Smart, but easy to implement

Implementing our technology is easy. On the website we only require a Javascript to be implemented, either directly or through a tag manager— and if you want, we can help you all the way.

Implementing our technology is easy

The Engagement Engine and Personalisation Engine Technology help you build dynamic interactions, widgets or embedded elements that are tailored to your visitors’ needs.

Our Engagement Engine allows you to target visitors based on exceptional detail, while giving you the ability to maintain complexity and a multitude of potential options for each and every visitor.

Our Personalisation Engine Technology helps you to personalise embedded elements on your website with content or contact options, ensuring that your visitors receive the best customer experience.

Engagements Root for Mobile

Smart, but easy to implement

Implementing our technology is easy. On the website we only require a Javascript to be implemented, either directly or through a tag manager— and if you want, we can help you all the way.

Data-points that are relevant to call-centres

Both technologies take into account important data-points that are relevant to call-centres, such as opening hours and queuing, allowing for a seamless integration with your offline channels.

With state-of-the-art tracking, and integrations with CMS, Tracking, CDP, and call-centre systems, you can be sure that your data flows seamlessly in your tech-stack. All while being handled in a secure and completely GDPR-compliant manner.

Call-tracking is also deeply integrated with both engines allowing for detailed analysis and optimisation by our consulting team.

We offer licences for our Engagement and Personalisation Engine technology together with our full service of Maximising Sales and Improving Service Effectiveness.

Contact us today to learn more about how we can help you take your website interactions to the next level.

Engagement and Personalisation Engine technology

What is required:

If your aim is to improve sales, check out Maximising Sales. If you aim is service effectiveness & digital transformation check out Service Effectiveness.

  • A javascript implemented on your website through your tag-manager.
  • We help set up integrations with relevant systems.

TESTIMONIALS

discovery+ customer review

Andrea Crippa

Senior Retention Manager at Warner Bros Discovery (EMEA)

bmetric has always helped us deliver the best customer experience and content recommendations to our subscribers. It is not only easy to use but also manages to interact with our CRM systems efficiently, generating insights that help us understand how to improve our D2C strategy.

yousee customer review

Zakarias Balling Eddaif

When working as Operations Manager, Web Assisted Sales & Outbound at YouSee.

Our goal at YouSee is to provide customers with the best user experience. With bmetric, we're able to maintain the best possible response time to our potential customers and qualify our sales conversations, thereby creating a synergy between the online and offline efforts and the experience of buying our products ultimately resulting in the best availability for our customers.

tryg customer review

Jens Petersen

When working as Head of Online at Tryg Forsikring

At Tryg we have used bmetric for several years. In part to gain insight as to why customers are calling, so we can offer better help, faster; and in part to make sure that our user experience is the best possible across channels, whether you want to buy online or talk to our sales department. bmetric has always delivered swift and high-quality service.

Telia customer review

Rune Grønvaldt Hansen

Director of Online Sales at Telia

Telia wants the best for our customers, and that means striking a perfect balance in the user journey so that visitors are effortlessly able to buy online but also get the help they need in the call-centre - all depending on their personal preference. bmetric has helped us strike that balance. We have always experienced the highest urgency and care for our setup after working with bmetric for many years.

Greenchoice customer review

Paula Borsboom

Customer Journey Owner at Greenchoice

In the collaboration with bmetric, we gained a stronger insight into the customer journey of our website visitors, which allows us to shape our website to their needs and make sure they have the best experience with our services. With bmetric we are able to optimize our contact channel in such a way, that what we can create better digital experiences for our customers, and we can also increase our website performance from a sales perspective.

Delta Energie customer review

Jeffrey van Peer

Online Marketeer at Delta Energie

At Delta Energie we are constantly looking for potential improvements in order to serve our audience in the right way, via the desired contact channel. Since 2020, bmetric has helped us with this, through the successful use of a customer contact strategy and finding the balance between online and offline sales. The pleasant cooperation and the high-quality reporting will undoubtedly result in better digital information, increased self-service actions and new sales also this year.

Let's talk

Scandinavia

+45 7879 2222

United Kingdom

+44 (0)20 3514 3360
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