Customer Journey

Make Website & Call-Centre Play Nice

The path to purchase is far more complex than ever before. Especially when two departments share the same goal – ie. to make a sale or provide customer service. Websites are the storefront of modern commercial companies, built to handle everything from sales to service; the call-centre is supposed to enhance that experience, because of…
Continue reading

Navigating The Newspaper Reader To A Paid Subscriber

The relation to a certain news outlet heavily affects people’s likelihood of subscribing. There is a big difference between having come across one topic of interest (or article), to see the need to pay a given source for providing continuous news.     Christoffer Knudsen, Head of Customer Services at bmetric, gave us further insights…
Continue reading

Achieve a 23% increase in sales by only engaging with 2% of your visitors

Online engagements continue to be one of the most effective and proven ways to generate leads, collect email permissions and nudge visitors towards a sale. This is why world leading companies are focusing on online engagement more than ever before. But many companies face challenges on implementation. Rather than adding value, pop-ups, slide-ins and engagements…
Continue reading

Do pop-up’s still work? Here is what you need to know

Overlays can be extremely effective when implemented appropriately. Relevant pop-up’s shown to the right visitor at the right time produce results. One survey found that: [tweetthis]70% of Internet users are annoyed by irrelevant pop-up ads.[/tweetthis] This is key to understand. Users are annoyed because these ads are intrusive and irrelevant. Tech giant Google has gone…
Continue reading

Google aligns its product recommendations with bmetric’s vision

Google recently announced a new mobile search result ranking system. Starting on January 10th, 2017, mobile sites with intrusive popups will appear lower on search engine results. So what does this mean for the future of businesses that utilize popup engagements on their websites? The most important thing to remember is that this new Google…
Continue reading

Building Intelligent Customer Engagement with bmetric

What’s new at bmetric? Updates, features & future plans Automatically generated call centre queue Want to ensure the fastest call centre response time? This feature utilises an ordinary call-back message, into which visitors input their phone number. The phone numbers are put directly into the call centre queue. We have seen this feature work as fast…
Continue reading

Next

Next

Next