Onsite Tracking Number
Enhanced customer expereinces upon arrival.
Our Calltracking technology links instances of offline customer contact to specific locations part of your website.
It connects the dots between the homepage, marketing and inbound phone calls. Building a fuller picture of the customer’s needs and expectations of your call centre operatives.
Build comprehensive reports consisting of the online activity linked to your inbound leads. This provides the ability to audit the performance of your online content, and evaluate of the success of your call centre engagements.
Consistently optimised Customer Experiences.
With bmetric call-tracking, you can provide proactive, efficient, data-driven assistance to customers. Contextual online data is delivered directly to the call centre operative.
Data-driven customer contact will:
- Deliver customer-centric service like never before.
- Optimise conversion rates.
- Provide context and leverage over inbound call distribution.
An integrated, call centre optimisation solution.
The context of every call can be recorded directly into your DMP or CDP. It consists of valuable insights which can be applied to optimise your information architecture or maintain a precise marketing spend.
bmetric’s calltracking technology is built to integrate seamlessly with your current CRM stack; providing data to relate more closely to your sources of inbound calls.
bmetric calltracker is easy to install
Use a whitelist of phone numbers
The technology automatically swaps the original phone number with a tracking number.
Any visitor calling a tracking number is immediately redirected to the original phone number without ever noticing the difference.
Contact our Calltracking representative to learn how you can optimise your customer contact, led gen and more.