Andrea CrippaSenior Retention Manager at Warner Bros Discovery (EMEA)
bmetric has always helped us deliver the best customer experience and content recommendations to our subscribers. It is not only easy to use but also manages to interact with our CRM systems efficiently, generating insights that help us understand how to improve our D2C strategy.
Zakarias Balling EddaifWhen working as Operations Manager, Web Assisted Sales & Outbound at YouSee.
Our goal at YouSee is to provide customers with the best user experience. With bmetric, we're able to maintain the best possible response time to our potential customers and qualify our sales conversations, thereby creating a synergy between the online and offline efforts and the experience of buying our products— ultimately resulting in the best availability for our customers.
Jens PetersenWhen working as Head of Online at Tryg Forsikring
At Tryg we have used bmetric for several years. In part to gain insight as to why customers are calling, so we can offer better help, faster; and in part to make sure that our user experience is the best possible across channels, whether you want to buy online or talk to our sales department. bmetric has always delivered swift and high-quality service.
Melvin RostamkhanOnline Marketer at Klaverblad Verzekeringen
At Klaverblad we want to offer an impeccable service to our customers. With bmetric we make sure that potential customers on the website can easily reach us via the phone. In addition, bmetric helps us segment our online visitors to display relevant information that meets the visitor's needs. In short, with bmetric we ensure a perfect synergy between online and offline communication.
Rune Grønvaldt HansenDirector of Online Sales at Telia
Telia wants the best for our customers, and that means striking a perfect balance in the user journey so that visitors are effortlessly able to buy online but also get the help they need in the call-centre - all depending on their personal preference. bmetric has helped us strike that balance. We have always experienced the highest urgency and care for our setup after working with bmetric for many years.
Paula BorsboomCustomer Journey Owner at Greenchoice
In the collaboration with bmetric, we gained a stronger insight into the customer journey of our website visitors, which allows us to shape our website to their needs and make sure they have the best experience with our services. With bmetric we are able to optimize our contact channel in such a way, that what we can create better digital experiences for our customers, and we can also increase our website performance from a sales perspective.
Jeffrey van PeerOnline Marketeer at Delta Energie
At Delta Energie we are constantly looking for potential improvements in order to serve our audience in the right way, via the desired contact channel. Since 2020, bmetric has helped us with this, through the successful use of a customer contact strategy and finding the balance between online and offline sales. The pleasant cooperation and the high-quality reporting will undoubtedly result in better digital information, increased self-service actions and new sales also this year.