Cutting Inbound Calls: The data-driven way

How modern contact centers are intelligently reducing inbound support calls. There are a few different ways to tackle your inbound support call volumes. Many of the conventional call reduction tactics aren’t sustainable solutions; they disrupt customer experiences and deflect the customers who actually need to talk to you. The contact centers taking a data-driven approach, […]

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bmetric’s Annual Customer Update: 2020

In this year’s annual update: bmetric’s new company vision New product developments Going the extra mile for data security & privacy in 2020 _ Defining bmetric in 2020: Our new company vision Toward the end of 2019, we dedicated some time to decide what we would like to continue to achieve for future customers in […]

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Chatbot Problems: “I’m afraid I can’t let you buy that, Dave.”

Is a chatbot taking your online leads for a ride? A carefully-planted decision tree will put a stop to that. It’s time to check in with your bots. If customers appear to be flocking to your chatbot, you may want to look into what’s happening once they’re there. Your chatbot may be taking you and […]

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Some high-value customers want to talk to you, but not right now.

With Intelligent Engagement, that’s actually a good thing. This is the joy of callbacks—in 4 steps. Nudging all of your online visitors to “CALL NOW” is turning some of your leads cold. Let’s start on the right foot with the right customers: Avoid closed call centres, Cut excessive queuing, and turn inbound calls into data-led […]

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Engagements that convert—with three easy pieces.

  There’s no shortage of tools to engage customers through the website. But without the ability to selectively execute finely-tuned engagements, you’re likely to do more harm than good.   At bmetric, we’ve defined three elements to consider when you’re looking to boost sales and optimise service, through your online and offline channels.   The […]

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Your cookies are going stale. What’s next for data-led sales and engagement? — Janus Lindau

Is it time to rethink the true potential of the data you already own? Janus is CPO and a founder of bmetric. Privacy and personalisation—are the two becoming mutually exclusive? Privacy laws and the new prevalence of anti-tracking features, in browsers and mobile devices, are presenting obstacles for data-led business and marketers alike.     […]

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