An analysis of the current use of online and offline channels
A foundation for areas of potential optimisation
Summary of department goals and how they impact each other through the use of channels
Our Contact Strategy Audit is an overview of the current situation of how contact options and the website intersects.
What is the ambition for the digital platforms? For your service level and sales goals? Which departments are in play? How are their goals impacted by contact options? And what does that mean for the visitors and customers of the website?
We recommend starting with our Contact Strategy Audit, and follow up with Roadmap our Roadmap for the future.Contact us
What is required:
bmetric will help map out relevant stakeholders and together we’ll set up the interviews with relevant stakeholders. During the interviews, if material is used for reference, it will be requested. The process usually takes 1-2 months depending on the exact scope.
- Time for interviews with relevant stakeholders.
- Ad-hoc (existing) material to highlight current situation.
At bmetric, we specialise in helping businesses navigate the digital transformation process
Our team of experts will work with you to define a clear process for optimization and improvement, so you can stay ahead of the curve and continue to grow your business.