Conversion Platform

Customer Indecision Part 1: Increasing conversion and enhancing the customer experience when selling complex product

bmetric Explore is a series of posts, each written to explore various industry-specific topics in relation to the customer journey, online engagement, and the contact centre. How do brands maintain the competitive edge when dealing with a complex product and close competitors? Operating in a competitive market is a constant struggle to stay agile and…
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Unspoken Insights: Unite website & contact centre to hear what isn’t said

bmetric Explore is a series of posts, each written to explore various industry-specific topics in relation to the customer journey, online engagement, and the contact centre.   “The most important thing in communication is hearing what isn’t said.” This quote, by Peter F. Drucker – Management Consultant and well-renowned ‘business thinker’– is often cited to…
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How Call-Back Solutions Drive Higher Conversion Rates

Købstædernes Forsikring (KF) is a Danish insurance company that was founded in 1761. This makes KF one of the oldest insurance companies in Denmark. The company promises their 80,000 customers that they will be present, committed, and dynamic. CLIENT INFORMATION Industry & Market: Insurance / Denmark Website: www.kfforsikring.dk Any company that has been around as…
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Building Intelligent Customer Engagement with bmetric

What’s new at bmetric? Updates, features & future plans Automatically generated call centre queue Want to ensure the fastest call centre response time? This feature utilises an ordinary call-back message, into which visitors input their phone number. The phone numbers are put directly into the call centre queue. We have seen this feature work as fast…
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Striving to Shape Onsite Behaviour in New Ways

What’s new at bmetric? We’re creating new ways to shape onsite customer behaviour! OFFERS BACKED WITH PERSONALIZED CUSTOMER SERVICE “We have a client who is targeting visitors who have shown interest in several products within the same category – like ovens, refrigerators and washing machines within the ‘Big House Appliances’ category. After looking at 2…
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Shaping Online Customer Behaviour: New Features, Tips & Tricks

bmetric updates, tricks & future plans. We want our customers to stay up to date with all that is happening at bmetric. So, we’ve decided to give you the inside scoop – a look at what is truly happening in our company: tricks, updates and future plans. New Feature: Basket-Value Based Prompts This feature is…
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